TERMS & CONDITIONS
2 Da Stage Booking Terms and Conditions
When you book with 2 Da stage, these Terms and Conditions and other information such as our Policies and Procedures document define the agreement between us and let you know what to expect from 2 Da Stage and what we expect from you. If you have any questions about our Terms and Conditions, please contact us.
1. Bookings
All bookings should be made online via our booking system ClubsBuddy. A booking is confirmed when we receive the appropriate payment/ childcare vouchers and receipt of these constitutes acceptance of these terms and conditions.
2. Payments
2 Da Stage accepts payment online by credit card, debit card and childcare vouchers. We do not accept payment by cheque, American Express or PayPal. An annual registration fee of £10 per child is due in cash on the child’s first day following the start of our summer playscheme. The registration fee is non-refundable.
We use an instant booking and payment system. This allows parents to book their children into our after school Playscheme or holiday playscheme at short notice. Your child cannot attend unless you have made the booking online. The system will automatically add your child/ren to our register for the day(s) you have paid for. Only children that appear on our registers can attend.
This is strictly prohibited, but if for some reason your child attends and no payment has been made, an additional administration charge will be applied to your account and your child/ren may be excluded from the Playscheme. It is not an option to make up for missing a payment by booking and paying for another day in which the child will not attend.
In the unlikely event that you have payments outstanding on your account, these will be passed to a debt recovery agency and your child/ren maybe permanently excluded.
3. Paying with Childcare Vouchers
2 Da Stage accepts all childcare vouchers (CCVs) as a form of payment for bookings. Your booking will not be confirmed until we receive and process your CCVs. Parents must still go through the usual online booking system on our website and select ‘add to my childcare voucher balance’. No child can attend with this being done. When making your CCV payment, it should be referenced with your child’s name and the dates in which the vouchers is covering.
The payment you make will show as outstanding in you account until the funds have been cleared and are in our account. We suggest that parents paying by CCVs make these payments in advance. This relates to only the parents that use our after school Playscheme service.
Holiday Playscheme bookings made 7 days or less before the start of must be paid by credit / debit card and we will refund this payment on receipt of your CCVs.
4. Changing your booking/ Refunds
Bookings maybe cancelled or altered up until two weeks before the start of the holiday for a full refund. Between two weeks and one week before the start of a holiday, you may change your booking and will receive a credit note if you have already made a payment. From one week before the start of a holiday, and during the running of the holiday club, no refunds or credits will be allowed. Alterations can only be made subject to availability. If your child is sick and does not attend, you will still need to pay for the session. THERE ARE NO REFUNDS!
5. Your child’s information
It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information your children will not be allowed to attend.
6. Special requirements
2 Da Stage recognises that the needs of individual children vary and will endeavour to accommodate children with specific needs and/or medical condition. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities. Together, we must discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities and trips we offer. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
We cannot offer 1:1 support. Where we feel that a child is not coping within the setting, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
7. Illness and First Aid
2 Da Stage requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. 2 Da Stage will only administer medication if it has been prescribed by a doctor or other health professional and a medical form granting us permission to do so has been completed.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary. Essential prescribed medication including EpiPen’s and asthma pumps etc must be handed in to the staff for safe-keeping. All 2 Da Stage First Aid policies are in line with Ofsted recommendations.
8. Child Exclusion
2 Da Stage has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove their children for the remainder of the day or permanently. No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.
9. Late Pick-up
All children MUST be collected by 6pm (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by 6pm, we ask that you call us as soon as possible. Two members of staff will wait with your child until they are collected. You will be charged a late pick-up fee of £5 for every 15 minutes after 6pm to cover the additional staffing cost. If we have no contact from a parent/guardian by 6.30pm, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.
10. Programme and activities
From time to time, we may need to change activities for reasons within or outside our control. Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control. Programmes displayed onsite and on our website are a guide and are subject to change. Trips are a popular feature on our programme. There are occasions when trips cannot take place on the day we scheduled. If you are booking individual days, we cannot guarantee these trips will fall on those particular days.
11. Personal Property
All your child’s personal property is your responsibility and 2 Da Stage is not liable for any lost or damaged property. If you believe that your child has left an item with us, please contact the club manager who will do their best to assist you.
12 Mobile Phones and Electronic Devices
All mobile phones and electrical devices are prohibited. If found, the device will be stored in the safe which will always be locked and secured. The device will be returned to the authorised parent/carer at the end of the session. The rules are that such devices are prohibited, and we cannot accept loss or liability for any damage to children’s personal devices.
13. Photography / Filming
Please be aware that Super Camps occasionally take photographs/video footage of children on camp for promotional reasons. If filming is due to take place, the staff will inform all parents on arrival and your children can be opted out if you wish. You can also opt out during the registration process.
14. Parent Feedback / Complaints
If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.
If you have a concern, this should initially be raised with the club supervisor. If you are unable to resolve the issue, please write the chairperson. In the unlikely event that your complaint cannot be resolved, you may wish to contact Ofsted on 0300 123 1231. Please contact us for a full copy of our customer care policy.
15. Safeguarding
2 Da Stage has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to our regulator, Ofsted, or relevant local authorities and agencies.
16. Policies and Procedures
For our full policies and procedures document, please email us twodastage@yahoo.co.uk.
17.Data Protection
2 Da Stage is registered as a Data Controller under the Data Protection Act 1998 (GDPR from 25th May 2018). To process your booking, we may need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child. We would also like to use some of your details to tell you about our products and service. For more information on our privacy policy please see our Privacy Policy document.
Our third party bookings and payments system ‘ClubsBuddy’ will have their own terms and conditions and privacy policy.